The Silokazis Events Venue was named the winner under the Meetings, Exhibitions, and Special Events Venues category, while Phezulu Safari Park took the first prize for Exceptional Visitor Experience Award. Durban Walking Tours won the Tour Guide Awards and Golf Course Boutique Guesthouse won under the non-hotels group.
The winners of the Exceptional Achievement that recognises tourism products and businesses that have done exceptionally well in various fronts are as follows: The multi-award-winning Grammy’s Award recipients Ladysmith Black Mambazo was honoured under Creative Industry, Mojos Shisayama won under Hospitality category, Cabana Beach Resort took honours in the Investment, Umgababa based Coastal Lounge was rewarded under the Rural Investment and Township Economy Development, and Grand Bali Resort was named the best for Product Owners with Disabilities.